Cancellation & refunds

Cancelling a booking

• More than 72 hours before pickup: full refund of any amount paid.
• Less than 72 hours before pickup: no refund.
• A booking request that we have not yet confirmed can be withdrawn at any time at no cost.

If we have to cancel

In the rare event that we must cancel a confirmed booking, for example because of vehicle unavailability or a safety issue, you can choose either:

• a replacement vehicle of equal or greater value, where available, or
• a full refund of all payments made.

Security deposits

Deposits are refundable at the end of the rental, provided the vehicle is returned on time and in the same condition it was received. Deductions may apply for damage, missing fuel, extra kilometres, tolls, fines or late return. Deposit refunds can take up to 5 business days depending on your bank or card provider.

How refunds are paid

Approved refunds go back to the original payment method. We are not responsible for delays caused by banks, card issuers or third-party payment processors.

Questions

Call 437-234-6617 or use the contact page.